Classic Clothes and Shoes for Kids 2710 Franklin Rd. Roanoke, VA 24014 (540)343-0551 webmaster@babiesandchildrensshoes.com SHIPPING/DELIVERY INFO: All orders are a base of $9.95 within the U.S.A. and includes shipping (handling and insurance are added based on the order) via USPS. Ground deliveries generally take 3-8 business days. For NEXT BUSINESS DAY AIR SERVICE (continental U.S): Please select USPS as the carrier. A flat rate shipping charge of $48 will be added to your order. Please feel free to call (540)343-0551 if you need any assistance in this regard or would like to clarify any details on your order. NEXT DAY AIR ORDERS PLACED ON SATURDAY OR SUNDAY WILL SHIP ON MONDAY FOR SCHEDULED DELIVERY TUESDAY. For 2ND BUSINESS DAY DELIVERY: Select USPS as the carrier. Your order will be charged a flat rate of $32.00 for shipping within the continental U.S. ORDERS CAN BE TRACKED AT www.USPS.com or call or e-mail us for assistance! ALASKA AND HAWAII: $9.95 plus insurance CANADA: Shipped via USPS Standard Canadian. Shipping costs are a flat rate of $22.00 for all orders. We reserve the right to add shipping charges for orders over 8lbs. Delivery time is generally 6-12 business days. INTERNATIONAL: For orders less than $200, the shipping charge is a flat rate of $38(for orders over $200 the charge is $50). We reserve the right to added shipping charges to the order for shipments over 5 pounds. Please note, we reserve the right not to ship international orders that do not use a paying internet service provider (e-mail that is a free service.) We may require additional information before processing your order, and if the information which we receive is not satisfactory, we reserve the right not to ship the order. ADDRESS VERIFICATION:Please note we reserve the right to ask the customer for additional information prior to shipping if the billing address of the customer does not match the billing address on the credit card used. If the customer is unable to verify the correct billing address, name and/or phone number for the billing address we reserve the right not to ship the merchandise or process the order. We provide this service as a further protection and security for our customers. GIFTS: On gift orders, we reserve the right to make similar substitutions for sold out items. GIFT WRAPPING SERVICE: For that extra-special touch we offer a gift wrapping service for only $4.50 per gift. PAYMENT METHOD: We accept VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS. Sales tax is not charged except on applicable items shipped within the state of Virginia. SAFE AND SECURE SHOPPING: When you use your credit card at Classic Clothes and Shoes for Kids, be assured the transaction is secure. Our server uses advanced encryption technology to safeguard your personal information and guarantee privacy. In truth, its safer than shopping at the mall and a lot more convenient! MERCHANDISE RETURN POLICY: FREE SHIPPING ON ALL EXCHANGES. We pay to ship out the exchange to you if the exchange is made within 30 days after receipt of the goods. However, it is your responsibility to ship the items to us. BASICALLY, YOU JUST NEED TO GET YOUR EXCHANGE OR RETURN SHIPPED TO US WITHIN 30 DAYS AFTER YOU RECEIVED THE GOODS. After 30 days any returns for a refund will be accepted and a 25% restocking fee will be assessed. After 60 days, these items will incur a 50% restocking fee. Any exchanges made after 30 days require you to pay the shipping charges. Original shipping charges are nonrefundable. To make a return: • Please ensure that all items are in the original unworn condition, with tags intact. Items without tags will be refused. Shoes returned with markings, address info., etc. on the shoebox will be refused and returned to sender. Please take the same care in packaging your return that was taken in packaging your order. Classic Clothes and Shoes for Kids IS NOT responsible for any shrinkage of the clothes. • To ensure proper credit, please enclose a copy of the original packing slip, with the items being returned/exchanged marked on the slip. Returns received without paperwork will delay the processing of your return. For exchanges, please note the size and/or item you wish to exchange for, in addition to the item(s) you are returning. • Ship your return/exchange using UPS or USPS. (If using FedEx, please DO NOT use first overnight. If you must return it overnight with FedEx, please use priority overnight.) Insurance and tracking are recommended. • Please allow up to 30 days for your credit to be processed. • If making an exchange, please follow the above procedures and add ATTN: Exchange to the address below. The address to return items to is: Classic Clothes and Shoes for Kids 2710 Franklin Road Roanoke, VA 24014 |